Order Operations Coordinator

Symantec Corp.

Feb 2006 – Jun 2009

Significant Accomplishments:

  • Appointed as the Education/Training department order processing point of contact within 2 months of starting at Symantec.
  • Increased the Education order accuracy from 10% to 90% through defining process and controls for both Symantec and distributors
  • 5 weeks in Bangalore, India to train 8 new reps there
  • Created a desk manual and assessment for our team to fulfill Sarbanes-Oxley requirements
  • Awarded 1 of 7 Cornerstone awards that Symantec handed out in 2007 for my instrumental role in clearing up hundreds of order issues so that over $1.2 million worth of revenue could be legally recognized

Primary duties encompassed:

  • Directing Order Operations and Sales on developing policies and processes for Education orders
  • Implementing critical changes to the Education quote to cash process
  • Presiding over End of Quarter fiscal reconciliation reports and earnings calls with shareholders/stakeholders.
  • Training any new hires on our most critical processes
  • In-depth troubleshooting and issue resolution for: Invoicing, PO requirements, Class scheduling, Booking/billing reports, One off Oracle issues
  • Facilitating communication, and enforcing Sarbanes-Oxley (SOX) requirements, between:
  • Revenue
  • Credit & Collections
  • Accounts Receivable
  • Accounts Payable
  • Sales, Sales Operations
  • Channel Operations
  • Upper Management